Normal Conditions of Carriage Apply
Tickets – Must be produced when boarding the coach and handed to the driver, please keep them safe!
(A) BY THE COMPANY – should the circumstance arise where we are forced to cancel and excursion (e.g. minimum number not reached), all monies paid by all passengers for that particular excursion will be refunded, and following that the company will be exempt from liability.
(B) BY THE CLIENT – Once an excursion has been paid for and the ticket issued we will not be making any cash refunds – except at the company’s discretion. We will, however, issue a credit note for half of the fare value of the excursion providing you give the office (during office hours) more than 24 hours’ notice of your intention not to travel, or if you wish to transfer to another excursion on sale (subject to availability) where an administration charge to cover any costs and cancellation charges will be applicable providing you give the office (during office hours) more than 24 hours’ notice of your intention not to travel. Out of office cancellations must be confirmed by our travel centre staff before bookings are cancelled.
SEATS – Seats on the coach are allocated on a first come, first booked basis, therefore early booking is advisable. You will keep the same seat throughout the day. For operational reasons (especially on longer excursions e.g. London / Edinburgh) you may have to change coaches during your journey – your seat allocation may change in certain irregular circumstances although this will be avoided as far as possible. As we have coaches with different seating arrangements, we reserve the right to allocate seats other than those you have booked, although this will be avoided as far as possible.
CHILD FARES – Child prices within this site apply to children between 5 and 14 inclusive, unless otherwise stated. Children aged 4 and under travel fare free (1 child per 1 paying adult) but must be booked onto a seat and all admissions must be paid for when booking in the usual way.
SENIOR FARES – Senior Fares are available on selected tours when we are given a reduction in entry charges by the venue. Please enquire for details when booking.
NATIONAL TRUST DISCOUNT – Please remember to mention you are a member when making your reservation on the applicable tours. You will need to take your membership card to show on entry to the National Trust venue. Failure to produce your card will result in the standard admission charge being paid.
IMPORTANT NOTICE – Drivers will only wait 5 minutes on outward journeys and 10 minutes on return journeys, after the given departure times, we will not be held responsible for any expense incurred by any person missing a pick up.
MEETING FRIENDS – We always try to drop off in the best, central place, but local restrictions sometimes prevent this. Therefore, can we strongly advise, when you are meeting friends you suggest a suitable well know landmark where people can shelter in inclement weather as any timings given are approximate. Any drop off points advised cannot always be adhered to and are only given as an approximate point unless stipulated otherwise.
RETURN TIMES – Most excursions will depart on the homeward journey at 17:00hrs unless otherwise stated. Return times advised are only a guideline. We cannot be held responsible for any changes which occurs on the day, or be held liable for any expenses incurred by passengers due to the late arrival home of the excursion.
RETURN ROUTES – The order of drop offs will not necessarily be the reverse of the pick-up points. This is left to the drivers discretion.
PLEASE NOTE THAT ALL OF OUR COACHES ARE NOT SMOKING
ALL EVENTS ADVERTSED WITHIN THE EXCURSION WEBSITE / LEAFLET ARE CORRECT AT THE TIME OF PUBLICATION. WE ENDEAVOUR TO OVERSEE ALL ARE CORRECT BUT CANNOT BE HELD RESPONSIBLE FOR ANY CHANGES OR CANCELLATIONS OF EVENTS BY THE ORGANISERS. ALSO TIMES OF ARRIVALS & LENGTHS OF STAY AT SPECIFIC PLACES, ROUTES AND ITINIARY CANNOT BE GUARENTEED HOWEVER WE DO ENDEAVOUR TO MEET HOURNEY TIMES, BUT CANNOT ACCEPT RESPONSIBILITY FOR DELAYS WHICH ARE BEYOND OUR CONTROL.
PLEASE NOTE THAT WWW.DAYOUTBYCOACH.CO.UK IS A SITE OPERATED BY ROSA HOLDINGS LIMITED T/A GLOBE COACHES; ALL BOOKINGS WHEN PROCESSED BY DEBIT / CREDIT CARD WILL APPEAR ON YOUR BILL AS DEBITED BY ROSA HOLDINGS LIMITED; YOUR SALE / CONTRACT IS WITH ROSA HOLDINGS LIMITED
FOR ALL QUERIES PLEASE CONTACT OUR TRAVEL CENTRE